Alignbase Terms of Service

Effective date: August 11, 2026

Last updated: August 11, 2026

These Terms of Service (“Terms”) govern the Services provided by Alignbase Inc. (“Alignbase,” “we,” “us,” or “our”).

An “Authorized User” is an individual who accesses or uses the Services. Each Authorized User accepts these Terms personally by checking a box or taking another affirmative action that clearly states that the individual agrees to them.

A “Customer” is:

  • an individual who creates and controls a Workspace on the individual’s own behalf; or
  • an organization identified in a Workspace Acceptance, order form, or other agreement accepted by someone authorized to bind that organization.

A “Workspace Acceptance” is a separate affirmative action through which a person confirms authority to accept these Terms for an organization and make that organization the Customer for a Workspace. A Workspace without an organizational Customer is an “Unmanaged Workspace.” A Workspace with an organizational Customer is a “Managed Workspace.”

A “Billing Administrator” is the Workspace administrator who starts a self-service paid subscription or another Workspace administrator designated by the Customer to manage billing for that Workspace.

Creating, naming, administering, or joining a Workspace, entering an organization name, using a work email address, or verifying a domain does not by itself bind an organization. Until an organization completes a Workspace Acceptance or enters a separate agreement with Alignbase, the organization is not the Customer and the Workspace remains unmanaged.

If a Customer and Alignbase sign a separate agreement that covers the Services, that agreement controls where it conflicts with these Terms.

In these Terms, “you” means an Authorized User when a provision concerns individual use and means the Customer when a provision concerns ownership or administration of a Workspace, Customer Content, subscriptions, fees, or organizational obligations. If you do not agree to the provisions that apply to you, do not use the Services.

1. The Services

Alignbase provides tools for teams to create, manage, version, review, govern, and distribute context for AI agents. The “Services” include the Alignbase web application, APIs, Model Context Protocol endpoints, installation materials, and related software, documentation, and support that link to these Terms.

Each Authorized User must be at least 18 years old and able to form a binding contract. The Services are offered for business and professional use, not personal, family, or household use.

2. Accounts and workspaces

You must provide accurate account information and keep it current. Accounts are for named users. You may not share an account or let another person use your credentials.

You are responsible for protecting your credentials and for activity under your account. Tell us promptly at [email protected] if you believe an account, credential, or authorization has been compromised.

A “Workspace” is an account area in which Authorized Users may manage Customer Content, agents, permissions, and integrations. A Workspace may have one or more administrators. Administrators may access and manage the Workspace, invite or remove Authorized Users, change permissions, connect agents, and restrict or remove access.

If you administer a Workspace, you are responsible for the access you grant and the agents and integrations you connect. If you join a Workspace, you understand that its administrators and, for a Managed Workspace, the Customer may access, manage, restrict, or delete your account information and Customer Content within that Workspace.

You must have permission to use the Services for your work, submit Customer Content, and connect any account, agent, integration, or system that you use with the Services.

Unmanaged Workspaces

An Authorized User may create and administer an Unmanaged Workspace without representing that the user’s employer or another organization has accepted these Terms. The individual who creates and controls an Unmanaged Workspace is the Customer on the individual’s own behalf. That does not make the individual the owner of content belonging to another person or organization.

Organization claims and Managed Workspaces

An organization may ask to become the Customer for an Unmanaged Workspace. Alignbase may consider control of a relevant domain, Workspace account information, payment records, contracts, instructions from existing administrators, and other evidence. Domain verification alone does not prove ownership of a Workspace or Customer Content.

Before approving a claim, Alignbase may notify existing administrators, request more information, allow a reasonable period to object or export Customer Content, or temporarily restrict changes while a dispute is reviewed. We may decline or suspend a transfer when ownership or authority is disputed and may follow a valid court order or legal request.

When an authorized representative completes a Workspace Acceptance or the organization enters a separate agreement with Alignbase:

  • the organization becomes the Customer for the Workspace;
  • the Workspace becomes a Managed Workspace;
  • the Customer assumes the Customer obligations in these Terms for the Workspace, including for Customer Content and activity that predate the Workspace Acceptance; and
  • the Customer may control the Workspace and add, remove, or change its administrators and Authorized Users.

Removing the person who created a Workspace or the person who completed a Workspace Acceptance does not end the Customer’s agreement or return the Workspace to unmanaged status. A transfer to a different legal entity requires a new Workspace Acceptance or written agreement. A change in Workspace control does not by itself decide ownership of Customer Content between the Customer, an Authorized User, or another lawful owner.

3. Access and acceptable use

Subject to these Terms, Alignbase gives the Customer and its Authorized Users a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for internal business purposes during the period when we make the Services available to them.

Neither a Customer nor an Authorized User may, or may help another person to:

  • break the law or violate another person’s rights;
  • submit or distribute material you do not have the right to use;
  • gain unauthorized access to an account, system, network, or data;
  • bypass usage limits, permissions, access controls, or security measures;
  • probe, scan, or test a vulnerability without our prior written permission;
  • send malware, destructive code, or instructions intended to compromise a system or cause unauthorized actions;
  • interfere with the Services or another user’s use of them;
  • scrape, copy, or access the Services through an unauthorized automated method;
  • reverse engineer, decompile, or try to discover source code, underlying ideas, or algorithms in the Services, except where applicable law does not allow that restriction;
  • copy, modify, or create derivative works from the Services or remove proprietary notices;
  • rent, sell, resell, sublicense, or provide the Services to a third party as a standalone product without our written permission;
  • use nonpublic parts of the Services to evaluate or copy features for another commercial product;
  • publish performance or security test results without our written permission; or
  • use the Services in a situation where their failure could reasonably be expected to cause death, bodily injury, material property damage, or environmental harm.

You may conduct reasonable security testing on systems you own or are authorized to test, as long as the testing follows our published security policy or written instructions and does not affect the Services or other users.

4. Customer Content and usage data

“Customer Content” means context, files, prompts, instructions, configuration, metadata, and other material that you or another Workspace user submit to, store in, or transmit through the Services. Customer Content may belong to you, your organization, or another person that authorized its submission.

As between Alignbase and the lawful owner of Customer Content, that owner keeps ownership. The Customer and each submitting Authorized User give Alignbase, to the extent of their respective rights, a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and otherwise use Customer Content, and to allow our service providers to do the same, only as needed to:

  • provide, secure, maintain, support, develop, and improve the Services;
  • follow your instructions and Workspace settings;
  • prevent or address fraud, abuse, or security incidents; and
  • comply with law.

This license continues only while needed for those purposes, including standard backup, security, and legal retention periods.

Each person who submits Customer Content confirms that the person has all rights and permissions needed to submit it and allow its use under these Terms. The Customer is responsible for Customer Content in its Workspace, its accuracy, the way its distribution is configured, and the people and agents allowed to access it. Each Authorized User remains responsible for the Authorized User’s own submissions, instructions, and actions.

Alignbase may collect information about the operation, performance, and use of the Services (“Usage Data”). We may use identifiable Usage Data to provide, secure, maintain, support, and improve the Services as described in our Privacy Policy. We may also create and use aggregated or deidentified Usage Data for any lawful business purpose, but we will not disclose it in a way that identifies you or a Workspace and will not try to reidentify it.

We do not gain ownership of Customer Content under these Terms.

5. Connected agents and automated actions

The Services can connect to AI agents, developer tools, and other systems. Depending on the permissions and settings you choose, a connected system may read, create, edit, propose, publish, or distribute Customer Content.

The Customer controls which systems are connected to its Workspace and which permissions and authorizations they receive. Authorized Users control the connections and settings available to them. The Customer and its Authorized Users are responsible for reviewing those settings, monitoring connected systems, and deciding whether automated output or an automated action is fit for use.

AI-generated and automated output may be incomplete, inaccurate, or harmful if used without review. Do not rely on the Services or a connected system as a substitute for professional judgment in legal, security, safety, financial, medical, employment, or other high-impact decisions.

Alignbase does not control third-party agents or services and is not responsible for their output, availability, security, or conduct. When you connect a third-party service, you direct us to exchange Customer Content and related information with it as needed for the connection.

6. Privacy, security, and prohibited data

Our Privacy Policy at https://alignbase.ai/privacy explains how we collect and use personal information. The Privacy Policy is a notice and is not part of these Terms unless it expressly says otherwise.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect the Services and Customer Content. No online service is fully secure, so you are responsible for using the available access controls, choosing appropriate permissions, protecting credentials, and deciding what Customer Content to submit.

Unless a signed agreement with Alignbase expressly allows it, you may not submit:

  • protected health information regulated by the Health Insurance Portability and Accountability Act;
  • payment card, bank account, or other financial account numbers;
  • Social Security numbers, driver’s license numbers, passport numbers, or other sensitive government identifiers;
  • information subject to export controls that prohibit its processing through the Services; or
  • other information for which applicable law requires security or processing commitments that Alignbase has not agreed to provide.

If Alignbase and an organization enter into a data processing addendum, security addendum, or other written data agreement, that agreement controls where it conflicts with these Terms.

7. Confidentiality

“Confidential Information” means nonpublic information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential based on its nature and the circumstances. Nonpublic Customer Content is Confidential Information of its lawful owner. Alignbase’s nonpublic product, security, technical, and business information is Alignbase Confidential Information.

Confidential Information does not include information that the recipient can show:

  • is or becomes public without a breach of these Terms;
  • was already known to the recipient without a duty of confidentiality;
  • is received lawfully from another source without a duty of confidentiality; or
  • was developed independently without use of the other party’s Confidential Information.

The recipient will use Confidential Information only to perform or receive the Services and will protect it with at least reasonable care. The recipient may share it with employees, contractors, service providers, and professional advisers who need it for that purpose and are bound to protect it. The recipient remains responsible for their compliance with this section.

The recipient may disclose Confidential Information when required by law. When legally allowed, the recipient will give reasonable advance notice and help, at the disclosing party’s expense, so that party can seek protection.

These confidentiality duties continue for five years after disclosure. Customer Content and trade secrets remain protected for as long as they remain in the recipient’s possession or qualify as trade secrets under applicable law.

8. Third-party services

The Services may link to or work with third-party services. Your use of a third-party service is governed by your agreement with its provider. Alignbase does not control and is not responsible for third-party services.

We may change, suspend, or stop supporting an integration if the third-party service changes, ends access, or creates a security, legal, or operational risk. The loss or change of an integration does not entitle you to a refund unless an applicable paid order expressly says otherwise.

9. Alignbase technology and feedback

Alignbase and its licensors own the Services, including the software, documentation, design, and all related intellectual property. Except for the limited access right in these Terms, we do not grant you any right to the Services or our intellectual property.

If you send feedback or suggestions, you give Alignbase a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or payment. We will not identify you publicly as the source without your permission.

10. Fees, subscriptions, and taxes

Some Services may be free and others may require payment. We will show or agree to the applicable plan and commercial terms before charging the Customer. Checkout terms, an order form, or another written agreement may include additional commercial terms and will control where they conflict with this section.

If we offer a paid subscription through online self-service checkout, the checkout will disclose the exact price and currency, billing frequency, initial and renewal periods, when the first and next charges will occur, applicable taxes or how they will be calculated, and how to cancel. It will also disclose the length and terms of any free trial or promotion, the price that will apply afterward, and whether and when it will automatically convert to a paid subscription.

Before starting an automatically renewing self-service subscription, the person completing checkout must separately and affirmatively consent to recurring charges. Accepting these Terms or completing a Workspace Acceptance does not by itself provide that consent. The person completing checkout represents that the person has authority to make the purchase for the Customer and becomes the initial Billing Administrator unless the Customer designates another Workspace administrator.

The Customer authorizes Alignbase and its payment processor to charge the selected payment method for the fees and taxes presented at checkout. We will provide a confirmation or receipt in a form the Customer can retain. The confirmation will state the material subscription terms and how to cancel. Subscription fees are charged in advance and automatically renew for successive periods unless the Customer cancels before the renewal date.

The Billing Administrator may manage the subscription, billing contact, payment method, invoices or receipts, and cancellation, subject to any different designation by the Customer. If we offer online self-service signup, the Billing Administrator may cancel automatic renewal through the Workspace’s account settings, and we will keep an online cancellation method available while the self-service subscription is active. The Customer may also contact support for help with cancellation.

Cancellation stops future renewal and takes effect at the end of the current paid period. Except where these Terms, an applicable order, or law requires otherwise, fees are nonrefundable and cancellation does not result in a prorated refund.

A free trial or promotion will convert to a paid subscription only if the checkout clearly discloses that conversion and the Customer affirmatively consents to it. The Customer may cancel before the disclosed charge date to avoid the charge.

We may change prices for a future subscription period by giving advance notice. The new price will apply at the next renewal, and the Customer may cancel before then. We will provide trial-conversion, renewal, price-change, and other billing notices when required by applicable law.

Fees are in U.S. dollars unless stated otherwise and exclude applicable taxes. The Customer is responsible for sales, use, value-added, withholding, and similar taxes tied to its purchase, other than taxes on our net income.

If the Customer believes a charge is incorrect, it must contact us within 30 days after the charge. The Customer must pay undisputed amounts when due. We may suspend paid access for overdue amounts after giving notice and a reasonable chance to pay.

11. Changes to the Services

We may add, change, or remove features and may impose or change usage limits. We may also change or discontinue free Services at any time.

If we materially reduce the core functionality of a paid Service during its current paid period, and the reduction is not caused by a security or legal risk, a third-party dependency, your use, or an event beyond our reasonable control, you may contact us to terminate the affected paid Service and receive a prorated refund of unused prepaid fees. That termination and refund are your sole remedies for the reduction.

Preview, beta, trial, evaluation, and early-access features may change or end at any time. They are provided “as is,” may be less reliable, and are not covered by support, security, retention, warranty, or service-level commitments unless we expressly agree otherwise in writing.

12. Suspension and termination

An Authorized User may stop using the Services at any time and may deactivate the user’s account in Account settings, subject to limits that keep a Workspace from losing every active administrator. The Customer may contact [email protected] to request termination of a Workspace.

Stopping use, deactivating an account, or terminating a Workspace does not cancel outstanding payment obligations or create a refund right.

We may suspend or terminate access when reasonably needed to:

  • stop or investigate a violation of these Terms;
  • prevent or address fraud, abuse, a security risk, or harm;
  • comply with law or a valid government request;
  • prevent a material risk to the Services or another user;
  • address overdue fees; or
  • protect Alignbase’s rights or property.

When practical, we will give notice and limit a suspension to the affected account, user, agent, integration, or feature.

We may terminate an account or Workspace if the applicable Authorized User or Customer materially breaches these Terms and does not fix the breach within 30 days after notice. We may terminate immediately if the breach cannot be fixed, involves malicious or unlawful conduct, creates a security or legal risk, or if we must do so by law.

We may terminate or discontinue free Services for any reason. When practical, we will give reasonable notice, including before terminating an inactive free account. We may terminate a paid Service for convenience on 30 days’ notice and will refund unused prepaid fees for the period after termination. That refund is your sole remedy for a termination for convenience.

After termination, your right to use the affected Services ends and Customer Content may become unavailable. Save any Customer Content you need before terminating. Except where law or a signed agreement requires otherwise, Alignbase is not required to retain or provide Customer Content after termination and may delete it under our standard retention practices.

We may keep information when required by law or reasonably needed for backups, security, fraud prevention, dispute resolution, or enforcing these Terms. Sections that by their nature should continue after termination will continue, including ownership, confidentiality, disclaimers, limits on liability, indemnity, dispute terms, and general terms.

13. Disclaimers

TO THE FULLEST EXTENT ALLOWED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ALIGNBASE DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

ALIGNBASE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT CUSTOMER CONTENT, AUTOMATED OUTPUT, AGENT ACTIONS, OR THIRD-PARTY SERVICES WILL BE ACCURATE, COMPLETE, RELIABLE, OR FIT FOR A PARTICULAR USE.

No service-level commitment applies unless it appears in a signed order or other written agreement. These disclaimers do not limit a right or warranty that applicable law does not allow us to exclude.

14. Indemnity

To the fullest extent allowed by law, the Customer will defend, indemnify, and hold harmless Alignbase and its affiliates, officers, directors, employees, and agents from third-party claims and resulting damages, judgments, settlements, penalties, costs, and reasonable legal fees arising from:

  • Customer Content submitted to or distributed through the Customer’s Workspace;
  • the Customer’s unlawful use of the Services;
  • the Customer’s material breach of Section 3;
  • an agent, integration, or automated action that the Customer connects, authorizes, or directs; or
  • the Customer’s violation of another person’s rights.

An Authorized User who is not the Customer has the same obligations only for claims arising from that Authorized User’s own unlawful use, submissions, material breach of Section 3, connected systems, instructions, or violation of another person’s rights.

These obligations do not apply to the extent a claim results from Alignbase’s unauthorized use of Customer Content, breach of these Terms, or willful misconduct.

We will give prompt notice of a covered claim, but delayed notice relieves the indemnifying party of an obligation only to the extent the delay materially harms the defense. We will give the indemnifying party sole control of the defense and settlement and provide reasonable cooperation at that party’s expense. The indemnifying party may not settle a claim in a way that admits fault by Alignbase, imposes an obligation on Alignbase, or requires Alignbase to pay money without our written consent.

Alignbase does not provide an intellectual-property indemnity under these Terms. A signed paid order or separate agreement may provide one.

15. Limits on liability

TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR DATA, EVEN IF THE PARTY KNEW THOSE DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT ALLOWED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT THE CUSTOMER PAID OR OWES ALIGNBASE FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY OR (B) U.S. $100.

These exclusions and limits apply to all legal theories, including contract, tort, negligence, strict liability, and statute, even if a remedy fails its essential purpose.

The limits in this section do not apply to the Customer’s payment obligations, an indemnifying party’s obligations under Section 14, a Customer’s or Authorized User’s infringement or misappropriation of Alignbase’s intellectual property, any party’s fraud or willful misconduct, or liability that applicable law does not allow the parties to limit.

For a claim involving an Authorized User who is not the Customer, “party” in this section means Alignbase or that Authorized User, as applicable.

16. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. The state and federal courts located in Travis County, Texas will have exclusive jurisdiction over disputes related to these Terms or the Services, and each party agrees to their jurisdiction and venue.

Before filing a claim, each party will give the other written notice and try in good faith for 30 days to resolve the dispute. This requirement does not prevent either party from seeking urgent injunctive or equitable relief for an actual or threatened violation of confidentiality, security, or intellectual-property rights.

17. Changes to these Terms

We may update these Terms as the Services, our business, and law change. We will post the new version, update its effective date, and keep prior versions available.

If a change materially reduces your rights or increases your obligations, we will give reasonable advance notice by email, through the Services, or by another reasonable method. Material changes will normally take effect at least 30 days after notice. A change may take effect sooner when reasonably needed for law, security, or preventing abuse.

An Authorized User’s continued use of the Services after updated Terms take effect means the Authorized User accepts them personally. We may require another affirmative user acceptance for changes to Customer Content rights, dispute terms, or when we otherwise believe renewed acceptance is appropriate.

For a Managed Workspace, we may require a current administrator with authority to complete a new Workspace Acceptance for material changes to Customer obligations, Customer Content rights, dispute terms, or paid renewal terms. A Customer’s agreement does not end merely because the administrator who accepted an earlier version leaves or loses access.

If an Authorized User or Customer does not agree to updated Terms that apply to it, it must stop using the affected Services before the updated Terms take effect.

18. Notices

Authorized Users agree that we may send service and legal notices to the email address tied to their accounts or display them in the Services. The Customer agrees that we may send notices to its administrators, billing contact, or other contact identified in an order or Workspace Acceptance. Electronic notices are deemed received when sent or displayed.

Notices to Alignbase must be sent to [email protected]. An applicable paid order may provide an additional notice address.

19. General

These Terms, any applicable Workspace Acceptance or paid order, and documents expressly incorporated by reference are the entire agreement about the Services. An order controls over these Terms only to the extent it expressly says so. Terms in a purchase order, vendor portal, or similar document do not apply unless an authorized Alignbase representative expressly agrees to them in writing.

Neither a Customer nor an Authorized User may assign these Terms, a Workspace, or an account without our written consent. Alignbase may assign these Terms to an affiliate or as part of a merger, reorganization, financing, sale of assets, or change of control. Any other attempted assignment is void.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

Alignbase and each Customer are independent contractors. These Terms do not create an agency, partnership, employment, fiduciary, or joint-venture relationship. Except for an Authorized User’s rights under the access grant, there are no third-party beneficiaries to these Terms.

You may not use or export the Services in violation of U.S. or other applicable export-control or sanctions laws. You confirm that you are not prohibited from using the Services under those laws.

If part of these Terms is unenforceable, it will be modified only as much as needed to make it enforceable, and the rest will remain in effect. A failure to enforce a term is not a waiver. Except as stated in Section 17, a waiver or change to these Terms must be in writing and accepted by the party against whom it will be enforced.

The words “including” and “includes” mean “including without limitation.” Headings are for convenience only. Electronic notices and acceptances satisfy any writing requirement to the extent allowed by law.

20. Contact

Questions about these Terms may be sent to [email protected].

Effective date
August 11, 2026
Last updated
August 11, 2026